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SHIPPING & RETURNS

Shipping Policy

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  • Most standard delivery customers will receive their order within 1-3 business days for delivery to metro locations in Sydney, Melbourne and Brisbane.Allow 5–7 business days for standard delivery to regional locations including Western Australia, and Northern Territory

  • If your confirmed order is placed before 12:00 pm AEST it will be shipped on the same day. If placed after 12:00 pm AEST it will leave the following day. 

Return & Exchange Policy

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  • The Item/s must be  unopened and undamaged and returned in a saleable condition, in its original packaging.

  • Return requests must include your order number, copy of tax receipt and your reason for return.

  • Return requests must be lodged within 30 days of order receipt.

  • Please email a photo of the items clearly showing faults or details of short shipment to thetreeismebook@gmail.com and await instructions from our team.

  • Please choose carefully when placing your online order. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, or exchange where goods are faulty.

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